Trust & safety

Built to be safe from the first delivery.

Every Jarriv delivery is protected by verification, secure payments and human support.

Safety measures

What protects every delivery.

ID verification

Every delivery person is identity checked before their first job.

Phone & email verification

Two-step contact verification on every account.

Secure payments

Paid in-app. No cash handovers required.

Ratings and reviews

Public reputation built on completed deliveries.

Address privacy

Full addresses are shared only with the accepted delivery person.

Pickup confirmation

You are notified the moment your item is collected.

Proof of delivery

Photo and timestamp recorded at drop-off.

PIN verification

The recipient's PIN confirms the right person received the item.

Customer support

Real people available when something needs attention.

Dispute support

A clear process if a delivery does not go as planned.

Delivery tracking

Live tracking where available during the delivery.

Community standards

Accounts that break the rules are removed from the platform.

Questions

Something not clear?

Our Swiss support team answers questions about deliveries, accounts and safety.

Contact support